VISA sponsorship not available with this role. You will be required to prove you have the right to work in the UK.

A largely administrative role, responsible for completing reporting tasks related to concluding the days business. During a typical shift, you will be working as part of a team to also ensure all our guests feel welcomed, valued, and appreciated, leading to a fantastic stay and leaving with the intent to return.

Complete end-of-day activities including posting charges to accounts, running night audit backup, and roll the date. Process all payment types such as room charges, cash, checks, debit, or credit. Process adjustment vouchers, paid-outs, correction vouchers, and miscellaneous charges. Print contingency lists to have a record of all guests in case of emergency. Sell a room/accommodation to guests without reservations based on availability. Operate telephone switchboard station, process requests for wake-up calls, and advise guest of any messages. Complete the Room Rate Variance Report. Process all guest check-ins and assign room. Activate or reissue room keys using electronic key machine. Count bank at end of shift and secure bank. Balance and drop receipts according to Accounting specifications.

Report accidents, injuries, and unsafe work conditions to manager. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

This could be the start of a long, enjoyable, and fulfilling career with the world’s largest hotel company. We encourage progression and development and ask all our associates to be open and vocal about their goals and aspirations so we can support them in achieving these.

Benefits:

• Meals on duty

• Use of the on-site fitness centre

• Wellness programmes

• Uniform provided

• Employee Assistant Programme

• Discounted stays for associates and their friends and family at over 8,000 hotels worldwide

• Food & Beverage discount at the hotels

• Team events

• Training and Development

• Career progression discussions and qualifications