Junior Credit Controller – London, United Kingdom

Are you passionate about helping others and providing a world-class customer experience? How about offering up your skills in a global business that is committed to moving money for better? Are you interested in joining a globally diverse organization where our unique contributions are recognized and celebrated, allowing each of us to thrive? Then it’s time to join Western Union as a Junior Credit Controller.

Western Union powers your pursuit.

In this role, you will review clients’ accounts in Western Union database, adjust our agents’ status according to credit policies and enter payment confirmations. Also, you will identify vulnerable customers and escalate their cases to the credit supervisor.

Role Responsibilities

• We’ll be looking to you to contact our agents and determine reason for the delayed payments and obtain payment commitment.

• You will be taking our agents’ inbound calls when they need some assistance with their status activation, or they need a temporary increase for the credit limit to be approved. These calls are predominantly routine and will take up to 20% of the working day time, but may require deviation from standard screens, scripts, and procedures.

• Utilizing your knowledge of the organization, our products and/or services you’ll answer inquiries and resolve the issues.

Role Requirements

• Fluency in English language.

• Strong communication and interpersonal skills.

• Experience within the customer service field, working with credits or experience gained in the financial institution would be considered as an advantage.

• Schedule flexibility (might be needed to work on Saturdays).

• Self-motivation and a “can-do” attitude.

• Team player qualities and ability to collaborate with various people.

• Analytical thinking and problem-solving skills.

We make financial services accessible to humans everywhere. Join us for what’s next.

Western Union is positioned to become the world’s most accessible financial services company —transforming lives and communities. We’re a diverse and passionate customer-centric team of over 8,000 employees serving 200 countries and territories, reaching customers and receivers around the globe. More than moving money, we design easy-to-use products and services for our digital and physical financial ecosystem that help our customers move forward.

Just as we help our global customers prosper, we support our employees in achieving their professional aspirations. You’ll have plenty of opportunities to learn new skills and build a career, as well as receive a great compensation package. If you’re ready to help drive the future of financial services, it’s time for Western Union. Learn more about our purpose and people at https://careers.westernunion.com/.

Benefits

You will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few
(https://careers.westernunion.com/global-benefits/). Please see the location-specific benefits below and note that your Recruiter may share additional role-specific benefits during your interview process or in an offer of employment.

Your UK specific benefits include:

• 25 days holiday increasing to 27 after 3 years with option to buy/sell days

• Life/Medical Cover

• Contributory Pension Plan

• Headspace - Health and Wellness Programs

We are passionate about diversity. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate based on race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, following applicable laws.

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