We’re looking for a dedicated and determined Performance Analyst located at our Head Office in Westminster.
£45,150.00 per annum. Benefits include 25 days Annual Leave, pension schemes, staff discounts, healthcare and career progression.
Want to feel like you have an exciting future? You’ll feel at home here.
Making you feel at home here means helping you thrive in every way. That’s why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren’t token gestures - we’ve thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.
This role requires a valid Right to Work for the UK as Look Ahead are not a sponsoring organisation.
The Performance Analyst plays a key role at Look Ahead, by producing reporting and data analysis which enables staff across Look Ahead to improve the service we deliver to our customers.
You will produce management information from a range of systems using reporting tools such as Business Objects, Excel and SSRS within an Office 365 environment. You will develop Power BI dashboards to visualise data from our data warehouse and other sources. We are developing a self-service reporting culture and you will provide advice and support to staff throughout the organisation on the tools available.
As part of the Performance Team, you will produce information to meet reporting deadlines, including regular KPI reports for senior managers and information for external partners. You will also work with staff across the business to capture and address new reporting requirements and the insight you provide will ensure we report accurately against contractual requirements and allow us to win new business.
You will promote the importance of good data quality and support the business to manage data well. You will also understand data protection requirements and incorporate these into your work.
You will have excellent IT skills with experience of visualisation and reporting tools. You will have good analytical skills and be highly numerate. You will be customer focused, a good communicator, able to work collaboratively and will be confident in managing competing priorities.
This is a hybrid working opportunity with two days a week working on-site in central London and the flexibility to work remotely for the remaining days.
What you’ll do:
- Conduct high level analysis and interpretation of management information for a variety of audiences.
- Develop reports and visualisations from our data warehouses using BI tools (Power BI, Business Objects, SSRS) to enable self- service reporting across the business.
- Produce performance reports for senior managers and Board members to ensure they understand how Look Ahead is performing against its priorities.
- Work with managers throughout the organisation to understand their business priorities and to ensure that they have effective information management systems in place to deliver these.
- Ensure that Look Ahead complies with external performance reporting requirements including contractual measures and regulatory returns.
- Promote the importance of good data quality including developing DQ exception reporting and carrying out audits of KPI data.
- Ensure all BI work meets data protection and information governance requirements.
- Work in accordance with Look Ahead’s Code of Conduct and equal opportunities policy
- Carry out other duties commensurate with the role, as determined reasonable by Look Ahead
This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead
About you:
- Good communication skills
- Self-starting and can manage their own workload
- Close attention to detail and high level of accuracy in their literacy and numeracy
What you’ll bring:
Essential:
KNOWLEDGE
The post holder must have an understanding of:
- Performance management and reporting
- Ensuring data meets quality standards
SKILLS
The post-holder must demonstrate:
- An ability to analyse and interpret data and to present the key messages from it.
- Skills in using Power BI and ability to create and publish reports. Data modelling, DAX, and visualisation design.
- Advanced skills in Microsoft Office applications, most importantly Microsoft Excel
- An ability to manage competing demands, prioritise and meet deadlines
EXPERIENCE
The post-holder must have experience of:
- Analysing and interpreting data for different audiences
- Problem solving and providing workable solutions
- Providing advice and support to customers
Desirable:
KNOWLEDGE
- Meeting information requirements in a contractual and statutory environment
- GDPR and data protection requirements
SKILLS
- An ability to analyse customer requirements and develop solutions that meet these needs
- Knowledge of SQL Server Reporting Services (SSRS)
- Knowledge of Business Objects
EXPERIENCE
- Managing information systems
About us:
Look Ahead is a dynamic, leading, not-for-profit care and support provider in London and the South East. As an organisation we deliver over 110 services, providing support to around 7000 customers each year. We work across mental health, homelessness, young people and learning disabilities so there are plenty of opportunities to grow and progress your career with us.
Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.
If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.
We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.
We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.