Role Introduction

• 
  Performance management of Cabin Crew
• Operational functions including scheduling and preflight planning
• Personnel and administration for the base
• Ensure clear communication with crew and other departments
• Maintain close liaison with Strategic Planning, Cabin Crew Planning, Manpower Planning, Training & Learning Academy (TLA).
• Follow up on training reports, base graduations, end of training talks, documentation on pass/fail for updating in People Hub and other systems
• Maintain close liaison with follow up on training reports as and where necessary with regards to crew related operational issues, roster changes, swap approvals, etc.

Key Responsibilities

Daily Operations

• Monitor the day to day operation and oversee general administration of base office
• Ensure crew report and depart on time, accepting sick calls from Cabin Crew and ensure flights are covered by liaising with Crew Operation
• Ensure pre-flight briefing is conducted. The activities include ensuring operating cabin crew have signed on and has passed their safety questions, safety/service notices, service flow, checking of travel and other documents and grooming checks.
• Handle real time operational problems and provide sensible and logical solutions
• Screen flight reports and ensure follow up action taken as required
• Update and monitor attendance and performance files
• Manage annual leave bidding process and monitor annual leave files

Liaison on Crew Administration and Support Related Matters

• On rostering, make any necessary adjustments or changes with the permission of Base Manager
• Ensure relevant file letters are issued and filed g. employment letters, confirmation letters after probation, letters for visa application, etc.
• Handle maternity and other leave procedures
• Provide ad hoc and immediate support to all cabin crew in the event of a crisis, disruption or Emergency & Accident (E&A) incident
• Recommend appropriate initiatives and managerial support

Rostering

• Prepare all relevant info for roster preparation to Crew Resources/FOP on scheduling, upload data to Pre-assignment system before freeze period.
• Review draft rosters prior Crew Resources/FOP input and make recommendations for change as necessary.
• Liaise with relevant departments for roster changes, prepare notifications and ensure these are
• Handle and action last minute swaps, special requests and ad hoc requirements

Cabin Crew Performance

• Compile file data for merit based promotion
• Manage Attendance Management Program and hold attendance review meetings
• Enhance the performance standard of cabin crew through positive reinforcement and recognition.
• Provide regular feedback sessions and support crew for the setting of goals and developmental plans
• Conduct and manage any investigations required surrounding either discipline issues or related to grievances. Follow up on training reports as and where necessary
• Monitor Performance Overview Record in SEEP Admin Portal and provide coaching as and when necessary to ensure communication of high/low scores
• Provide regular feedback sessions and support crew for the setting of goals and developmental plans

Communication

• Issue crew notices via email or bulletin board with regards to in-flight services, crew administration and base specific information
• In regard to inter department activities liaise with other department staff as necessary; attend monthly cross-departmental meetings in the absence of Base Manager

Preflight Briefing

• Ensure preflight briefing is conducted and crew are up to standard before The activities include checking crew passed the computerized safety questions, safety/service notices, service flow, checking of travel and other documents and grooming checks
• To ensure the integrity of Cathay Pacific cabin safety and security policies and procedures are maintained at all times

Requirements

Skills

• Computer literacy e.g. Excel, PowerPoint, MS Word.
• Good communication and interpersonal skills with excellent command of written and spoken English

Knowledge

• Tertiary Education
• Cabin Crew operational environment and standards (safety, service)

Experience

• At least 5 years relevant work experience in airline industry

All applicants must have the right to live and work in the UK.