To assist in the pastoral care of residents within student accommodation; providing a first
point of contact for queries out of hours, maintaining an oversight of student behavior,
providing a safe and secure residence and encouraging the development of a student
community within the policies, procedures and regulations of the University.

Key Responsibilities
and Accountabilities:

Monday to Friday 5.30pm to 8am, weekends (48hrs), Bank holidays and
University closed days (24 hrs).

Accommodation Managers and University (and on‐site) Security.

• To assist in establishing and maintaining social contacts with residents in halls

and contributing to the development of a sense of community within the hall.

throughout the academic year for the Residents in your Hall.

• Actively promote good environmental good practices, social events and

activities.

duties offering assistance, support and information to residents as
appropriate within duty rota period.

conduct of residents in line with University regulations.

• To ensure that records of noise disturbances and other instances of anti‐social

behaviour are kept and reported as prescribed.

Special
Circumstances:

University of Sunderland
Role Profile
Part 2

Part 2A: Essential and Desirable Criteria

Essential
Qualifications and Professional Memberships:

Knowledge and Experience:
• Ability to communicate well both verbally and in writing, use of email and

Microsoft word.

• Ability to respond calmly and authoritatively to possible emergencies and

work effectively and appropriately under pressure

to operations of halls, students and staff.

• Awareness of student needs
  

• Report writing experience

Desirable

Knowledge and Experience:
• Good numeracy and literacy skills

Part 2B: Key Competencies
Competencies are
assessed at the
interview/selection
testing stage

Communication

Oral

• Communication is initiated, in a timely fashion
• Information is summarised accurately
• Recipients reactions are noticed and appropriate responses are given
  

Written

• Written material is well structured, clear and concise

Consideration is given to others' needs when choosing how to present the material

Decision Making

Independent decisions

• Considers wider impact of decisions, assesses possible outcomes and their

likelihood

• Uses judgement to make decisions with limited or ambiguous data and takes

account of multiple factors

• Distinguishes between the need to make a decision, when to defer and when

not to take a decision

Collaborative decisions

robust

Provision of advice

• Anticipates and highlights issues that need to be taken into account
• Outlines possible impacting factors, assessing their degree of influence on the

Pastoral Care and Welfare

Planning and Organising Resources

• Suggests ways of improving working practice and use of resources
• Creates realistic plans to achieve own deadlines and objectives

Monitors progress of self and or others so that corrective action can be taken if
needed

Service Delivery

• Has accurate and up to date knowledge of services available in own and

related areas of work

• Correctly refers customers elsewhere
• Ensures that the experience of each customer is positive and satisfactory

Date Completed: 19 February 2018