Relationship Executive (Assistance Outsourcing)

Victory House, Trafalgar Pl, Brighton, Brighton and Hove, Brighton BN1 4FY

Full Time Permanent (35 hours per week)

Flexible / Hybrid working options

£36,000 - £39,000 per annum + fantastic benefits

Here you’ll be welcomed. We champion diversity and we understand the importance of our people representing the communities and customers we serve. You’ll find an inclusive environment where you can be yourself and where everyone is driven by the same purpose – helping people live longer, healthier, happier lives and making a better world.

Bupa Global is the international health insurance division of Bupa. We provide customers who want premium international coverage with products and services to access the healthcare they need anytime, around the world, whether at home or when studying, living, travelling or working abroad.

Bupa Global has offices around the world including London and Brighton (UK), Dublin (Europe), Miami (USA), Dubai (UAE, in partnership with OIC), Egypt and Hong Kong (China) as well as regional offices in mainland China, Singapore, the Dominican Republic, Bolivia, Panama, Guatemala and Ecuador.

Role Overview

The key purpose of the Relationship Executive (Assistance Outsourcing) role is to support with the successful execution of our assistance proposition. This will include assisting the contract renewals with our 3 rd party suppliers who provide these services to our insured customers, governance of the relationship in line with the contract and to identify areas for development and implement new initiatives that will deliver seamless services to our customers.

What you'll do:

• Maintain strong and collaborative relationships with our outsource assistance providers ensuring that in partnership they deliver efficient and robust solutions in line with the business strategy

• Ensure that the processes and procedures developed during implementation are fit for purpose and provide the optimal customer experience

• Work with a broad range of internal stakeholders, coordinate and negotiate alongside the Provider Network Development Manager, the best possible outcomes for our entire customer portfolio.

• Continually monitor and adapt our procedures to ensure that the customer is at the heart of all of our transactions

• Improve procedures and systems where appropriate to make interactions between the supplier and Bupa more effective and work with the HCM Process governance manager to deliver the changes to our global operating teams

• Support the Relationship Manager and Head of Healthcare Management in evaluating performance (including monthly reports, quarterly reviews and quality audits)

• Coordinate and follow up on effective query resolution across a number of stakeholders including internal customers, brokers, TPAs and providers

What you'll need:

• Experience in in management of outsource arrangements or 3 rd party arrangements, desirable but not essential

• Excellent written and verbal communication skills are essential

• Strong analytical capabilities, with good MS office experience, especially Excel

• Ability to problem solve and work under own initiative is essential

• Business awareness and understanding of Healthcare Managements role in relation to other area's

• of complaint handling

• Ability to absorb, summarize data /information and make recommendations about appropriate course of action

• Excellent administration / organisational skills

• Proven track record of achieving targets with a consistent high level of quality

• Ability to work under pressure in a fast paced environment

• Ability to influence business areas without having direct management responsibility

• Aware of the regulatory requirements set by the relevant regulatory bodies

• Demonstrable experience in international private medical insurance – provider/ network team, sales support, operations

• Experience and knowledge of customer service, claims and underwriting processes highly desirable along with experience of working in a change lead role with partners or third party organisations

Why Bupa?

We are a health insurer and provider. With no shareholders, our customers are our focus. We reinvest profits into providing more and better healthcare for the benefit of current and future customers.

Our benefits are driven by what matters to our people. It’s important to us that these benefits support a work-life balance that keeps people healthy, both mentally and physically. You will be eligible for:

• 25 days holiday, increasing through length of service, with option to buy or sell

• Bupa health insurance as a benefit in kind

• An enhanced pension plan and life insurance

• Annual performance-based bonus

• Onsite gyms or local discounts where no onsite gym available

• Various other benefits and online discounts

Diversity and Inclusion

Bupa is committed to making sure that every applicant is assessed solely on personal merit and qualifications. We actively celebrate the diversity of our colleagues and provide an inclusive environment so you can bring your true self to Bupa. We’ll make sure you are treated fairly. That’s why we’re happy to offer reasonable adjustments as part of our recruitment process to anyone that needs them.

Whether you’ve found your feet or are discovering a new path.

Welcome to a place that celebrates you.

This isn’t where you've been.

This is where you're going.

This is what we have belief in.

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