Job Description

Salary up to £39,000 plus a 10% KPI bonus.

Job Overview

We are looking for the right person to join our young, motivated team who will add to our existing culture, get stuck in and can have a laugh along the way. If you are capable, adaptable, tenacious, and dedicated Property Manager we want to hear from you!

Our ideal candidate will be a responsible self-starter who can lead and take ownership of the day-to-day

Running of our clients portfolios. Your job will be to provide exceptional levels of customer experience to our tenants and manage the ongoing relationship with landlords in your designated portfolio through the ruthless execution of maintenance, compliance, letting/advertising and problem solving on a daily basis.

You will need to be highly organised and able to multitask with ease while working in a high-pressure work environment. Your main tasks will include taking inbound phone calls, problem solving maintenance queries, instructing contractors with clear instructions and time frames, letting the portfolio to students each year to achieve 100% occupancy for the following term, finding new and innovative ways to ensure our clients have the best experience with us at all times, managing the day to day relationship and reporting key metrics to the landlord and when things don’t go well, being on the for front of complaint handling to ensure we get a resolve while fixing the problem that caused it.

If you already have experience as a property manager that would be great, but we can provide full training to anyone with exceptional customer experience skills.

More on the role…

Receive requests for maintenance faults reported prioritising as needed e.g. major or minor fault.

Instruct contractors with clear instructions and time frames

Monitor progress of jobs / hastening progress / completion

Dealing with complaints and bringing them to resolution before they are escalated wherever possible

Accurately updating information onto in-house systems and embracing our knowledge sharing culture

Liaising with tenants, guarantors and landlords on a daily basis

Providing general support and assistance to operational colleagues

Undertaking property inspections and organising reactive maintenance

Reporting all information clearly and accurately to the landlord.

Keeping advertisements up to date and relevant for portfolio voids.

Building and maintaining lasting relationships with our tenants and landlords.

Contributing to the letting of your portfolio this includes but is not limited to undertaking viewings

Accurately updating information onto in-house systems and embracing our knowledge sharing culture

Liaising with tenants, guarantors and landlords on a daily basis

Providing general support and assistance to operational colleagues

Undertaking property inspections and organising reactive maintenance

Reporting all information clearly and accurately to the landlord.

Keeping advertisements up to date and relevant for portfolio voids.

Building and maintaining lasting relationships with our tenants and landlords.

Contributing to the letting of your portfolio this includes but is not limited to undertaking viewings

Qualifications and Requirements

Previous experience as a Property Manager in a busy student portfolio.

Familiar with office equipment including printers and computers

Excellent organisational and time-management skills

Strong written and oral communication skills

Experience with Microsoft Office essential

Problem-solving attitude with an eye for detail

Competent and assured phone manner Competent and assured phone manner

Experienced in dealing with Student HMO’s advantageous.

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