Band 3
Job overview
We are looking to recruit a Band 3 Patient Pathway Administrator (Support Secretary) within the Thoracic surgery Department.
We are looking for an enthusiastic and conscientious team player with audio typing ability. You will be able to work under pressure, have good written and verbal skills with excellent time-management and organisational skills. You will be able to prioritise your workload throughout the day. You will be able to demonstrate a clear understanding of confidentiality issues and your behavior will be consistent with the Trust’s Values and Behavioral standards.
Main duties of the job
In addition to the below summary you need to familiarise yourself with full Job Description and Person Specification documents attached to this advert.
As part of a team you will be responsible for the audio typing and transcription of clinical correspondence and will need to be an accurate typist with an understanding of medical terminology would be desirable. You will work closely with the band 4 Specialty PA's to ensure the timely review of results and any subsequent actions are undertaken. You must able to prioritise your own workload according to the changing day to day demands and deadlines and use your own initiative to respond to queries both within and outside of the Organisation with a professional manner to patients, relatives and staff.
Working for our organisation
The Thoracic surgery department is based at the City Campus , with clinics also held at Lincoln Grantham and Derby. The (Patient pathway administrator) Support Secretary is an integral part of the team providing support and cover for the Specialty PA's. We offer a wide range of both cancer and non-cancer care and pride ourselves on our efficient and quality service.
We have a management team that is supportive, innovative and proactive in ensuring we offer a high quality service. We are keen to encourage developments in line with Trust policy and working in new ways. We recognise responsibility to ensure that staff are developed and stimulated within their environment in order to achieve vision and deliver care that reflects the values and behaviours of the team.
Detailed job description and main responsibilities
Accurately transcribe clinical letters using Winscribe, producing high quality work within defined deadlines.
Establish and maintain admin systems/databases.
Dealing with incoming mail, results/reports management.
Responsible for the production of discharge summaries, clinical papers and material for publication from either audio or copy typing.
Use judgement and initiative to prioritise the importance/urgency of particular requests within defined guidelines.
Answer telephone queries and escalate appropriately.
Undertake peer audit of clinical correspondence to ensure a high standard of accuracy and quality of work.
Ability to exchange sensitive or contentious information with diplomacy and in a confidential manner ensuring timely handover to relevant staff.
Book appointments using necessary important clinical information to ensure patients are seen on their pathway without delay.
Manage e-mail accounts to retrieve Inter Provider Transfers then record and take any necessary action as appropriate.
To undertake other specialty specific duties in accordance with Trust policies and procedures to facilitate the patient pathway.
Ensure RTT patient data quality is accurate at all times.
Adapt a flexible attitude to meet the needs of the service, taking into consideration each department’s unique specialty and the subsequent requirements of such specialist services.
Undertake any other duties which may be reasonably required.
possibility to also work from home on a rota basis.
Promote an open friendly working environment.
Adhere to Trust policies and procedures relevant to your position.
Participate in a Personal Development Plan.
Person specification
Training & Qualifications
Essential criteria
Desirable criteria
Experience
Essential criteria
Desirable criteria
Communication
Essential criteria
Analytical and Judgement
Essential criteria
Planning and organisation
Essential criteria
Physical skills
Essential criteria
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Bring your whole self to work for us at NUH. We love diversity and we value your difference, your unique skills, knowledge and experience. Becoming one of our people may realise your potential, helping us to raise our performance in delivering world class healthcare to the diverse patient populations we serve.
We particularly welcome applications from people who identify as Black, Asian and Minority Ethnic, or Disabled, as we are currently under-represented at NUH.
Covid-19 vaccination: remains the best way to protect yourself, family, colleagues and our patients/service users from the Covid-19 virus. We continue to encourage our current and potential colleagues to get vaccinated. For helpful advice and information about the Covid-19 vaccination and how to access visit: https://nottsccg.nhs.uk/covid-19/covid-19-vaccinations/
Closing Dates: Please submit your application form as soon as possible to avoid disappointment; we reserve the right to close vacancies prior to the published closing date if we receive a sufficient number of completed application forms.
Communication: All communication related to your application will be via the email address you have provided. Please ensure you check your email account including your junk email regularly.
Easy read application: if you have a disability and find it difficult to complete our online application form, you can apply via our easy read application which you can find on the intranet https://www.nuh.nhs.uk/easy-read-job-application
Salary: The quoted salary will be on a pro rata basis for part time workers.
Disability Confidence: All applicants who have declared a disability and who meet the essential criteria for the post will be shortlisted.
At Risk of redundancy: NHS employees within the East Midlands who are ‘at risk’ of redundancy will be given a preferential interview where they meet the essential criteria of the person specification.
Skilled Workers Visa: We welcome applications from individuals who require a skilled worker visa in line with the Home Office regulations. NON-UK/NON SETTLED candidates may not be appointed, if a suitably qualified and skilled UK/SETTLED candidate is successful at interview stage as it is unlikely that the Trust is able to satisfy the Home Office Visa requirements
ID and Right to work checks: NUH authenticate all ID and right to work documentation such as passports, visa’s and driving license through a system called Trust ID. NUH will scan your ID and right to work documentation in to the Trust ID system at your face to face ID appointment. The system will run a check against the key security features within your documentation. The system will provide us with an outcome of your check which will be stored securely on your personal file along with all other pre-employment check documentation.
Consent:
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