Job Title
Customer Support Executive
Job Details
Full Time / Part Time considered
Permanent
Location: in Office - Peterborough
The Role
We’re looking for a Customer Support Executive to join our Customer Support team as we continue to grow in a fast-paced market. You’ll be responsible for responding to customer contact, both over the phone and via email, and delivering an exceptional customer experience at every touchpoint of their journey with us.
Job Description
At Smart Home Charge we set ourselves apart as a high-quality, premium electric vehicle charge point installer, which means ensuring an unrivalled and seamless customer experience is paramount.
You’ll focus on creating happy customers from the point of initial contact through to booking and post-installation support, helping to maintain our reputation for high standards and therefore driving word-of-mouth and referrals for future work.
Key responsibilities include:
Key requirements:
Salary
+ DOE
Benefits
About the company
Smart Home Charge is a leading nationwide retailer and installer of electric vehicle home charge points.
In a market where electric vehicles already account for 16% of new car sales, and only set to increase, and an estimated 14.4 million homes that are ideally suited for a home charger installation, we are at the forefront of a fast-paced, innovative, and growing sector.
Our ambition is to be the number one independent installer in the UK by making electric car charging simple.
We’re dedicated to providing a premium installation service and unrivalled customer experience, setting us apart from the average electrician.
Our Which? Trusted Trader status (the only installer to achieve this) is proof of our commitment to excellence across the business. This is backed up by more than 1,000 Trustpilot reviews, where we are rated Excellent and have maintained a score of 4.9 out of 5.
Join us as we enter an exciting new era of electrified transport.
Job Type: Full-time
Salary: From £20,000.00 per year
Benefits:
Schedule:
Experience:
Work Location: In person
Reference ID: Customer Support Executive
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