Job Description

Customer Service Representative - Financial Services

We work with over 50 of the world’s leading brands across multiple sectors to supercharge their customer service.

Leeds Building Society is the 5th largest building society in the UK that provide mortgage, savings, insurance products and services.

Salary

• £22,620.00 per annum (£11.60 per hour)
• 37.5 hours per week

Role details

Working with customers, you will be their first point of contact with Leeds Building Society. This role is all about delivering exceptional customer service by living the Society’s brand and helping their members.

You will handle both straightforward and complex enquiries for your area of expertise (savings or mortgages), some of which will require great care and sensitivity.

You will work onsite on the clients site within Cobalt Business Park, Newcastle, NE27 0QJ.

Working Hours: Monday – Friday, 8am – 6pm and Saturday, 9am – 5pm. Closed on Bank Holidays.

You will receive full paid training on our systems, products, and call handling.

Requirements

• Experience of working in a customer service environment or good understanding of customer facing services.
• Educated to GCSE standard or equivalent (Inc. Maths & English level 4-9) or equivalent.
• Knowledge of UK Savings / Mortgage business is desirable.
• Candidates will be required to pass credit check

Responsibilities

• Handle inbound telephone calls in a friendly, personal and decisive manner.
• Support customers and intermediaries through the Society’s mortgage product switch process (online and phone based).
• Understanding customer needs quickly and efficiently, answering queries, booking appointments with Mortgage Consultants and ensuring customers gets the support they need.
• Support customers in the opening of new savings accounts through any of the Society’s channels including providing online support.
• Understanding customers need quickly and efficiently, answering queries, completing transactions, and providing guidance for all existing savings customers.
• Deal with complex enquiries for your specific subject area taking ownership of your customer queries to deliver first call resolution, making good judgement calls whilst analysing relevant information.
• Use a variety of specialist systems and databases to enter and maintain accurate customer records and process transactions ensuring that customer information is always up to date.
• Assist customers with online set up, maintenance and help resolve technical issues they may have in relation to their account.

Benefits

• Referral programme
• Sick Pay
• Maternity Pay
• Bonus Pay
• Employee Assistance Programme
• Cycle to work scheme
• Employee Discount
• Store Discounts

INDHSS

Next steps

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Job Type: Full-time

Salary: £11.60 per hour

Benefits:

• Cycle to work scheme
• Employee discount
• Referral programme
• Sick pay

Schedule:

• Day shift
• Monday to Friday

Work Location: One location

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