Reporting to the Boutique Manager, you are a brand ambassador for Pierre Hermé Paris.

Your everyday duties including managing and leading the sales team as well as passing on your knowledge to ensure that high quality standards are met.

You are responsible for seeing that each of our customers is satisfied.
Your job is also to help our company achieve its commercial policy objectives.

• Ensure that the house standards relative to greeting customers, providing service and implementing sales techniques are met.
• See that the Pierre Hermé Paris service guidelines are followed at all times.
• Create and maintain a positive workplace atmosphere.
• Follow the Boutique Manager's instructions for greeting journalists or VIPs.
  

• Oversee the induction, orientation and training of new team members following the procedures and standards of Maison Pierre Herme.
• Coach the sales team on product knowledge and sales techniques. Lead by example.
• Carry out ongoing training about the steps involved in a sale, the company, the products as well as house standards (quality, hygiene and safety).

Manage the sales & service teams

• Know how to meet customer needs, detect potential customer needs and create customer wants.
• Managing and motivating the retail sales assistants to improve the quality of the service.
• Effectively manage and resolve any customer complaints, queries and feedback.
• Generate customer interest in new product ranges and promotional operations.
• Meet and exceed sales targets.

Encourage internal communication

• Assist the Boutique Manager in planning and implementing strategies to attract customers and improve sales
• Track the progress of daily, weekly and monthly objectives and feedback to the boutique manager
• Evaluate employee performance and identify training needs, recognize strategies to improve and pass on feedback to the boutique manager.
• Pass on information communicated by the Boutique Manager or Executive Management to the sales assistant.

Be familiar with cash receipt procedures

• Know how to manage the till and implement cash receipt procedures.
• Follow house procedures for counting the cash till and the safe.
  

Manage operations

• Know how to use the system used to process orders, inventory and deliveries (Gourmet).
• Reorder products with a double objective: minimise stock shortage and wastage.
• Take delivery of and check reordered products.
• Minimize, monitor and enter wastage.
• Manage and maintain inventory.
• See that all house rules and instructions are followed: punctuality, discipline, rules and regulations, hygiene and maintaining clean/tidy premises.
• Manage set-up of the product showcase and the self-serve area.
• Assist with the recruitment process of new employees, including reviewing applications and conducting interviews

This job description is intended as a basic guide to the scope and responsibilities of the post and is not exhaustive. It will be subject to regular review and amendments as necessary.

Permanent contract - full time / Selfridges.

SKILLS & REQUIREMENTS

• Proven experience as a Retail Assistant Manager or similar position
• Leadership and organizational abilities
• Problem-solving skills
• Flexibility to work in shifts
• You ideally have a first experience in customer contact
• You have a good sense of hospitality and a careful presentation
• You can work well in a team
• You are sensitive to gastronomy

BENEFITS

• Competitive salary
• Holiday allowance
• 50% reimbursement of public transport
• Targets bonus

Qui sommes nous ?

Pierre Hermé Paris holds a privileged place in the world of luxury fine food.

Our brand image, quality of products and employees as well as our international presence has made us one of the key players in our sector.