Job Description
14-month Fixed Term Contract - Apprenticeship
Are you our next apprentice administrator hero? Could you help us provide great patient support? Are you looking for an exciting challenge working as part of a busy team?
If so, you could start off your career supporting the admin team within the Diabetes & Endocrinology department, working whilst studying for an apprenticeship with the help and support from our great team.
This exciting post will allow the successful candidate to gain experience and knowledge in a wide range of activities.
You will be enrolled with a local education provider and will be required to complete your Level 2 Customer Service Practitioner Apprenticeship Standard qualification within the duration of the placement.
Your time will be split between our admin teams in Endocrinology, the Clinical Investigation Unit and General Medical Outpatients.
The post holder will be expected to contribute to the provision of the highest standards of patient care.
Does this sound like you? If so, we would love to hear from you!
The post holder will assist with reception duties and administration tasks, and this will include dealing with telephone enquiries, recording referrals, booking appointments, clinical typing and organising patient’s notes in order to ensure our clinics run smoothly, photocopying, filing and general office duties.
- You will provide high quality administration service to the department.
- You will split your time between several areas within the department, getting to know and working with different staff groups.
- You will have excellent communication skills and will need confidence when dealing with service users over the telephone and face to face.
- You will create patient clinic packs, handle patient notes and information on a daily basis, so you will be expected to have a high level of accuracy and confidentiality. You may be asked to take and collect patient notes across the hospital site.
- You will need good data entry and IT skills.
- You will be able to prioritise your workload and work on the departmental database systems.
- Being a good team player is a must and you will uphold the Trust’s PRIDE values.
Interview date: 13th April 2023
Join us at the Norfolk and Norwich University Hospital and be part of a workforce of over 10,000 staff!
The NNUH is one of the largest NHS trusts in the UK, providing first-class acute care for around one million people, living in Norfolk and surrounding areas. We are a teaching and research hospital, at the forefront of innovation, home to state-of-the-art facilities, such as the Quadram Institute. We are pleased to work closely with the University of East Anglia, providing teaching opportunities for our staff and placement opportunities for their students. We attract some of the best and leading professionals from across the country and are proud that our workforce represents 94 countries from across the world.
We are a friendly, collaborative hospital, working with local services and home to N&N Hospitals Charity
We can offer you the full range of NHS benefits/discounts and in addition:
- Flexible working hours
- Fast Track Staff Physiotherapy Service
- Multi Faith prayer room
- Discounted gym memberships
- Excellent pension scheme and annual leave entitlement
- Wagestream - access up to 40% of your pay as you earn it
- Free Park & Ride service direct to NNUH site
- Free 24-hours confidential counselling support
- On-site Nursery
- On-site cafes offering staff discounts
- Support in career development
- Flexible staff bank
- Salary Sacrifice schemes including lease cars, Cycle to Work scheme and home electronics
Eligibility Criteria
All applicants must be:
- Aged 16+
- Resident in the UK/EEA for the last three consecutive years
- Must not have a qualification in a similar subject at the same level or above
- Must not be in any form of formal government-funded education upon the start of their apprenticeship
Qualifications and Skills Required:
- Good general standard of education
- 4 GCSE’s at Grade D/3 or above (or equivalent)
- Good standard of literacy and numeracy
- Good communication and interpersonal skills
- Good IT skills
- To assist with administrative backup to the Admin Manager and Operational Manager
- To help deal with the telephone, e-mail and written communications in relation to any data reporting queries/ data requests.
- Assist with the review of weekly/ monthly performance and action on reported issues related to any administrative function. Flag up difficulties/ concerns being reported to identify if further action is required.
- Assist with producing routine reports.
- Help to ensure data is readily available to relevant staff groups.
- To assist with ensuring that performance deadlines are met when submitting data.
- Ensure actual or potential difficulties are reported to the Admin Manager and Operational Manager
- Promote the use of software positively within the Trust.
- Participate in staff meetings and training initiatives.
- To carry out all reception/office duties, as required, in a pleasant and courteous manner with patients, visitors and other hospital staff.
Please see the attached job description for full details.