Outpatient Clinic Receptionist Job at Nottingham University Hospitals NHS Trust, Nottingham

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Job Description

Band 2

Main area
Renal
Grade
Band 2
Contract
Permanent
Hours
Part time - 30 hours per week (30 hours per week over 4 days)
Job ref
164-4754137
Site
Nottingham University hospital City campus
Town
Nottingham
Salary
£20,669 - £21,318 pro rata
Salary period
Yearly
Closing
03/05/2023 23:59

Job overview

An exciting opportunity for a receptionist has arisen within our Renal outpatient's department based at the City Campus of NUH

This post is 30 hours per week over 4 days

The hours will be on the reception rota. This is a permanent post.

Main duties of the job

The successful candidate will be prepping for outpatient clinics, meeting and greeting patients and visitors providing all reception duties and recording clinic outcomes.


You must be an enthusiastic and reliable team player, able to work under pressure, have excellent customer service skills, the ability to organise and prioritise your workload accordingly and have excellent written and verbal skills.


Previous work experience in a hospital setting, including an outpatient receptionist/clinic prep would be an advantage but not essential, as well as a clear understanding of confidentiality issues.


NUH has a set of values and behaviours which are summarised in the job description for this post.

Please note an assessment against these values and behaviours will be undertaken as part of the selection process.

Working for our organisation

Renal is a large specialty within the Cancer and Associated Specialists Division. Our main unit is based at Nottingham City Hospital, we also have satellite units at King's Mill Hospital, Lings Bar and Ilkestion Community Hospital.


The speciality is comprised of numerous arms that make-up the wider Speciality, these include, but are not limited to:


  • Dialysis
  • Home therapies
  • Nephrology
  • Transplant Surgery

Detailed job description and main responsibilities

KEY JOB RESPONSIBILITIES:

  • Print clinic lists from Medway PAS in advance of clinic date and using Medway PAS.
  • Reduce and cancel clinics, add patients to the partial booking waiting list.
  • Greet patients at reception, check their personal details are correct, and if necessary amend in Medway PAS accordingly, ensuring patient confidentiality.
  • Using Medway PAS or any other relevant electronic booking systems arrange appointments for follow up clinics, as instructed by the medical/nursing staff. Arrange transport if necessary.
  • Add follow ups to review lists for partially booked.
  • Deal appropriately with enquiries from staff and the general public, seeking advice or referring elsewhere if necessary.
  • Ensure all clinic outcomes are recorded accurately on the day.
  • Prepare admin for all clinics.
  • Keep personally updated and be able to advise patients in relation to peripheral services available, i.e. transport, interpreting services etc.
  • Notify Out-patient Co-Ordinator or designated person of any patients who fail to attend appointments who will take necessary action in line with departmental and/or Trust Policies.
  • Receive and respond to enquiries from relatives/external agencies adhering to Trust confidentiality guidelines at all times.
  • Be able to competently use Medway PAS and other information technology systems and participate in training programmes to develop and update personal skills to meet the needs of the department.
  • Maintain tidy, safe working environment, reporting any hazards or faults timely and appropriately dressed when on duty.
  • Undertake any other duties, which may reasonably be required.
  • Ensure RTT patient data is accurate at all times.
  • Alert Outpatient Co-Ordinator of clinic capacity issues as they arise.
  • Able to travel across sites when necessary.

Please see attached job description and person specification for further details regarding this vacancy


Person specification

Training & Qualifications

Essential criteria

  • Educated to O'Level, GCSE or equivalent including Maths and English
  • Experience of Microsoft Packages

Desirable criteria

  • To possess 5 GCSE A-C passes including English & Maths or equivalent

Experience

Essential criteria

  • Proven general office experience
  • Customer Service Skills
  • Experience of Team Working

Desirable criteria

  • Experience of clinic reception work
  • Knowledge of hospital IT systems eg: Medway PAS, Notis
  • 18 week RTT Knowledge and experience

Communication skills

Essential criteria

  • Provide the general public with advice regarding outpatient attendances
  • Ability to communicate in a clear and effective manner
  • Ability to develop good working relationships

Analytical & Judgement Skills

Essential criteria

  • Exercise judgement and know when to seek advice when dealing with patient enquiries
  • Understand the importance of confidentiality
  • Work within Trust Policies and guidelines

Planning & Organisation

Essential criteria

  • Evidence of planning and organising of routine tasks
  • Able to plan/organise own time and prioritise own tasks
  • Ability to work within the designated Standard Operating Procedures to ensure consistent Trust wide practice

Physical Skills

Essential criteria

  • Be able to stand/walk for prolonged periods
  • Ability to retrieve files from shelving using appropriate equipment
  • Be able to travel between sites and be flexible with the start and finish time when covering reception

___________________________________________________________________________________

Bring your whole self to work for us at NUH. We love diversity and we value your difference, your unique skills, knowledge and experience. Becoming one of our people may realise your potential, helping us to raise our performance in delivering world class healthcare to the diverse patient populations we serve.

We particularly welcome applications from people who identify as Black, Asian and Minority Ethnic, or Disabled, as we are currently under-represented at NUH.

Covid-19 vaccination: remains the best way to protect yourself, family, colleagues and our patients/service users from the Covid-19 virus. We continue to encourage our current and potential colleagues to get vaccinated. For helpful advice and information about the Covid-19 vaccination and how to access visit: https://nottsccg.nhs.uk/covid-19/covid-19-vaccinations/

Closing Dates: Please submit your application form as soon as possible to avoid disappointment; we reserve the right to close vacancies prior to the published closing date if we receive a sufficient number of completed application forms.

Communication: All communication related to your application will be via the email address you have provided. Please ensure you check your email account including your junk email regularly.

Easy read application: if you have a disability and find it difficult to complete our online application form, you can apply via our easy read application which you can find on the intranet https://www.nuh.nhs.uk/easy-read-job-application

Salary: The quoted salary will be on a pro rata basis for part time workers.

Disability Confidence: All applicants who have declared a disability and who meet the essential criteria for the post will be shortlisted.

At Risk of redundancy: NHS employees within the East Midlands who are ‘at risk’ of redundancy will be given a preferential interview where they meet the essential criteria of the person specification.

Skilled Workers Visa: We welcome applications from individuals who require a skilled worker visa in line with the Home Office regulations. NON-UK/NON SETTLED candidates may not be appointed, if a suitably qualified and skilled UK/SETTLED candidate is successful at interview stage as it is unlikely that the Trust is able to satisfy the Home Office Visa requirements

ID and Right to work checks: NUH authenticate all ID and right to work documentation such as passports, visa’s and driving license through a system called Trust ID. NUH will scan your ID and right to work documentation in to the Trust ID system at your face to face ID appointment. The system will run a check against the key security features within your documentation. The system will provide us with an outcome of your check which will be stored securely on your personal file along with all other pre-employment check documentation.

Consent:

  • Transfer of information: If I have previous NHS service - I consent to the transfer of my Electronic Staff Record (ESR) data between this and other NHS Trusts. I also consent to the Occupational Health Department confidentially accessing my occupational health records from my current or previous employer in order to check the status of my vaccinations, immunisations s and screening tests as relevant to the post. I understand this is an automated process and the information will only be used for these purposes prior to me taking up the position at NUH.
  • Disclosure and Barring Service: Your post maybe subject to a DBS check which incur a cost dependent on the level of check required (£41.90 for enhanced and £21.90 for standard). I agree to reimburse Nottingham University Hospitals NHS Trust the cost of a Disclosure and Barring Service (DBS) check if it is required (by deduction from first month’s pay). Should I decide to withdraw from my job offer, I agree to reimburse Nottingham University Hospitals NHS Trust the cost of the DBS check undertaken by cheque or other agreed method.

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