Job Description
East Sussex Healthcare Trust are looking to recruit an enthusiastic, professional and highly motivated Care Co-ordinator/Administrator to our successful Young Parents Continuity of Carer Midwifery Team (The Lighthouse Team).
The team provide wrap around enhanced care for all young parents in East Sussex, including individualised care planning and delivery in the antenatal, intrapartum and postnatal periods.
You will be expected to provide support to the midwives in a variety of administration tasks including managing confidential sensitive information, social media communications, databases, calendars and emails.
About us
We are proud to provide 'Outstanding' care and be a great place to work
We provide safe, compassionate and high-quality care to half a million people living or visiting East Sussex. We are one of the largest organisations in East Sussex, the only integrated provider of acute and community care in Sussex. Our extensive services are provided by 7000 + members of staff working from acute hospitals in Hastings and Eastbourne, three community hospitals in Bexhill, Rye and Uckfield, over 100 community sites and in people's own homes.
In 2020 the Care Quality Commission rated us as 'Good' overall, and 'Outstanding' for being caring and effective. The Conquest Hospital and our Community Services are rated 'Outstanding'. Eastbourne DGH rated 'Good'.
In 2020, the Trust launched its ambitious 'Building for our Future' programme. This once in a lifetime programme aims to repair, redevelop, and expand our hospitals, transforming the environment in which we provide care for generations to come.
Key duties and responsibilities
- To work effectively as part of the team, attend regular team meetings and contribute to building effective team working.
- To manage the team email inbox and deal with any incoming emails including forwarding emails as appropriate, co-ordinating any referrals that come in and allocating to the appropriate midwife, picking up and informing the team of any discharges.
- To manage workflow and the team calendar ensuring routine postnatal appointments are up to date following a birth.
- To maintain the team spreadsheets, data collection, data entry and collation including compiling and updating spreadsheets with clinical and non-clinical information from other maternity systems and the production of regular data reports.
- To be responsible for organising regular team meetings and events such as ‘Meet the Team’, including room bookings, disseminating agendas, taking accurate notes, transcription, and circulation as appropriate.
- To managing team social media platforms (Instagram and Facebook). This includes monitoring the inbox and posting feedback from service users, updates on the service, team statistics, team events and any information the team may give you.
- To liaise with the early help team to effectively co-ordinate antenatal education and engage service users.
- To communicate effectively with service users as appropriate including informing them of and arranging appointments maintaining a pleasant, professional, and helpful manner.
- Exercise confidentiality, empathy, discretion, and diplomacy skills when communicating by telephone or face to face, including dealing with difficult situations (eg. aggressive or demanding behaviour) and handling sensitive service user information, such as safeguarding and clinical results.
- To ensure patient and staff confidentiality is maintained at all times adhering to Trust and national policy regarding same.
- To become familiar with Badgernotes including uploading documents to care records as appropriate, inputting appointment times and extracting information to update spreadsheets.
- To complete any other general administrative duties as they arise
- To be able to work unsupervised most of the time, have excellent organisational skills and the ability to manage and prioritise own workload.
Please refer to the job description attached.
If you have any questions about this position please do not hesitate to contact us.